Standards of practice

Choosing a neutral is an important step in constructive conflict resolution.

This is an overview; to learn more about various forms of conflict resolution and the tools practitioners use, go to Forms of Resolution.

Codes of conduct for conflict resolution professionals: Each group of professionals (and many who have a specialty practice within a large group, such as family mediation) has adopted its own guidelines for ethical behavior and practice. Many of these codes can be found at acrnet.org; for others, check the Resources section of this site.

Mediators: Although several organizations offer credentials, today there is no one widely accepted national certification standard for professional mediators. Training requirements vary from state to state, so before you begin your search, check your state's rules. (Codes of ethics and state organizations, including courts, can be found on this site under Resources.)

Arbitrators: Many practitioners belong to at least one industry group such as the American Arbitration Association, JAMS, or the National Academy of Arbitrators. Arbitrators usually have some subject matter expertise about the matter in dispute. Training and requirements vary from state to state, so before you begin your search, check your state's rules. (State organizations, including courts, can be found on this site under Resources.)

Collaborative professionals: They may be members of organizations or other state groups such as the Massachusetts Collaborative Law Council, which seeks to promote collaborative work. Collaborative teams can include attorneys, accountants, therapists and financial planners, among other trained professionals. (State organizations, including courts, can be found on this site under Resources.)

Other practitioners: As areas of expertise emerge, organizations evolve to serve the needs of professionals who practice in those areas. If you're looking for a facilitator, ombuds, or conflict coach, check the Resources section of this site.